Refund Policy

Failed Generations

If a song or lyrics generation fails, the credits it used are returned to your balance automatically. You don't need to contact us.

Subscriptions

• First subscription: if Tunora isn't right for you, request a refund within 7 days of your first payment. We refund in full as long as you've used less than 10% of that period's credits.
• Renewals and later payments are not refunded, but you can cancel anytime. Your plan stays active until the end of the billing period and won't renew.
• Yearly plans follow the same rule: within 7 days of the first payment and under 10% of the first month's credits used.

Credit Packs

Unused credit packs can be refunded within 7 days of purchase. Packs that have been partly used are not refundable.

How to Request a Refund

Email support@tunora.io or open a support ticket from your account, with the email you signed up with and the order number from your payment history. We reply within 3 business days. Approved refunds go back to your original payment method; banks usually take 5–10 business days to show them.

Abuse

We may refuse refunds where we see abuse, such as repeated subscribe-and-refund cycles or chargebacks on credits that were used.